Terms & Conditions

These Terms & Conditions are effective from June, 1st, 2018 and may change from time to time.

The changes will however be effective from the date that they are made and will not change the terms on which you previously used the Service

 

Terms

 

  • “We”, “Us”, “Our” and “Skandsom” refers to Skandsom AB and its employees, CEO, CFO, affiliates, partners, successors and assigns.
  • “Customer”, “you”, “yours” refers to all users of our services regardless of their capacity, sender, recipients or just visitors of our services.
  • “Sender” refers to the person who sends the money using our services, i.e. our customer in Sweden.
  • “Recipients” refers to the person who is receiving the money through our services.
  • “Money transfer” or “transaction” refers to all payments that our customers order to be sent or to be received using our services.
  • “Destination Country” refers to the country where the transaction is sent to or the country in which the recipient receives the money.
  • “Local taxes” or “Local charges” refers to any taxes or charges that are payable in the destination country.
  • “Transaction” refers to any specific instruction to send money to a recipient through our services.
  • “Payment instrument” refers to any instrument of payment that customers use in the transaction for example a bank account, a debit card or credit card.
  • “Payment” refers to the amount of money that the recipient receives excluding and after foreign currency (or other) exchanges conversions and excluding all kind of local taxes.
  • “Transaction amount” refers to the amount of money that the sender wishes to send to the recipient without any other fees applicable in the transaction and prior any foreign exchange conversion and taxes.
  • “Service fees” refers to the fees and charges applicable to each and every one of the transactions.
  • “Service provider” refers to a local bank, a money exchange house, other third-party service provider in the destination country with whom Skandsom collaborates in providing a specific service.

 

 

 

 

Conditions

 

  • These Terms and Conditions govern all terms under which you may access and use this website and the services associated with it provided by Skandsom. By accessing, registering and using the services, you agree to be bound by these Terms & Conditions. IF you do not wish to be bound by the Terms & Conditions do not access, register nor use the service.
  • The language of these Terms & Conditions is English.
  • All services, instructions and transactions carried out in connection with it shall be in English or Swedish.
  • The service provided by Skandsom to assist customers to send and to receive money to and from family and friends around the world. For security reasons, we strongly recommend you to only send money to people that you know personally and not to use the services provided to send money to strangers for example sellers of products or services, private or retail.

 

Skandsom’s obligations as a provider of the service.

 

  • Skandsom agrees to provide the service to you as a customer using reasonable care. The service may however not be available as a whole or in part in certain regions, countries or jurisdictions. Skandsom is not obliged to process any particular transaction. When you submit a transaction, you are requesting that Skandsom process the transaction on your behalf. Skandsom may, in sole discretion, choose whether to accept or not accept to process the requested transaction. However, if Skandsom decide not to process the transaction, we will notify you promptly of the decision and, in some specific cases, the reason of our decision. Your money will be transfer back to you.
  • Skandsom owns the right to modify or discontinue the service or any part of the service without notice at any time. We may, in our sole discretion, refuse any transaction or limit the amount to be transferred either on a per transaction basis or an aggregate basis and either on individual accounts or on related accounts.
  • Skandsom owns the right to refuse transactions from certain senders or to certain recipients. This includes entities and individuals on restricted or prohibited lists issued from time to time by the Swedish government or another European or international government or organization.
  • Skandsom owns the right to refuse certain payments instruments or transactions funded from certain payment instruments. Not all type of payment instrument is available to customers all time.
  • Skandsom will attempt to process transactions promptly. Certain transactions will however be delayed or cancelled for a number of reasons including, but not limited to: our efforts to verify a customer’s identity (customer due diligence), to validate your transaction instructions, to contact you, to comply with applicable laws, or due to variations in business hours and currency availability.
  • Skandsom will attempt to provide both senders and recipients with upgraded information regarding the location and opening hours of our service providers by means of information on our website.
  • Skandsom is not to be held responsible for any inaccuracies that may appear in that information or any consequential loss which may result from incorrect or incomplete information.

 

Your obligations as a customer of Skandsom and as a user of the service.

 

  • You agree that: you will not, at any time, access, use or attempt to use the service as a sender unless you are 18 years old, and that you have the legal capacity to form a binding legal contract in the relevant jurisdiction.
  • For each transaction that you submit, you will pay us the service fee in addition to the transaction amount. Payment becomes due at the time that you submit your transaction. Any transaction that results in Skandsom becoming liable for charges including but not limited to chargeback, local taxes and other fees, you agree to reimburse us for all such charges and fees.
  • Skandsom reserves the right to apply a convenience fee for processing credit cards in certain jurisdictions at our discretion.
  • In connection with your registration and use of the service, you will provide us at any time with true, accurate, current and complete evidence of your identity, and promptly update your personal information if and when it changes. You will also provide our staff and agents with details of one or more payment instruments and provide us with true, accurate, current and complete information for all transactions. Skandsom does not accept any liability for damages of any kind resulting from non-payment or delay in payment of a money transfer to a recipient or failure to perform a transaction under the service by reason of any of these matters. It is your responsibility to have enough funds to cover the transaction and the fees and taxes related to it.
  • When you pay for a transaction in one currency and the recipient is paid in another currency, there will be a difference between the exchange rate at which we buy foreign currency and the exchange rate provided to you. Skandsom and its service providers usually make a small profit in these circumstances. If such account is denominated in another currency the amount to be received by the recipient will be reduced by the amount of extra charges incurred by reason of the incorrect information given by you and we will have no obligation to make good such reduction.
  • When you are sending money under these Terms & Conditions, it is your responsibility to make sure all the details are accurate before submission and before the transaction is completed. Once a transaction has been submitted for processing it is not possible to change any of its details. You will be given the opportunity to confirm transactions before submission and you must check the details carefully.
  • Skandsom will not have any responsibilities for any fees or charges you may incur by the use of a particular payment instrument to fund a transaction. This may include but are not limited to unauthorized overdraft fees imposed by banks if there are insufficient funds in our bank account or “cash advance” fees and additional interest which may be imposed by credit card providers if they treat use of the service as a cash transaction rather than a purchase transaction; you will only use the service to send money to people that you know personally and not to pay for goods or services. If, in breach of this clause, you choose to pay third parties for goods and services using the service, you acknowledge that Skandsom has no control over, and is not responsible for, the quality, safety, legality, or delivery of such goods or services and that any such use of the service is entirely at your own risk. If Skandsom reasonably believes you are using the service to purchase goods or services we reserve the right to cancel your transaction(s).
  • You and the Recipients will only act on your own behalf. You may not submit or receive a transaction on behalf of a third person. If you intend to submit or receive a transaction on behalf of a company, business or any entity other than a human individual (a private person), you must first inform Skandsom of your desire to do so and provide us with any additional information about the entity we may request. Only Sknadsom can and will decide whether to permit or not the transaction.
  • By using the service, you will comply with these Terms & Conditions as well as any applicable laws, rules or regulations. It is a breach of these Terms & Conditions to use the service to send money (i) to a Recipient who has violated the Terms & Conditions, or (ii) in connection with illegal activity including without limitation money-laundering, fraud and the funding of terrorist organizations. If you use the service in connection with illegal activity, Skandsom may and will report you to the appropriate legal authorities.
  • When using the service or the website or when interacting with Skandsom, with another user or with a third party, you will not breach this Terms & Conditions, or any other agreement between you and Skandsom, open more than one account, without our prior written permission, provide false, inaccurate, or misleading information, allow anyone else access to your registration details and will keep those details secure, refuse to provide confirmation of any information you provide to us, including proof of identity or refuse to co-operate in any investigation, use an anonymizing proxy (a tool use to attempt to make activity untraceable) or copy or monitor our website using any automatic or manual tool or process without our prior written permission. Skandsom may, as necessary in providing the service, store all information required of a recipient to prove his or her identity or associated with their specific transaction. Such proofs may include a suitable form of valid, unexpired identification from a list of acceptable papers provided by the service provider, and/or a transaction tracking number, a personal identification number (Pin-code), a password, a secret word or other similar identifiers.

 

Cancellation & Refunds.

 

  • If you have any problems using the service you should contact Skandsom through the channels listed at the end of this chapter.
  • You have the right to cancel your agreement with Skandsom after you have submitted a transaction. This right to cancellation will continues until ten days after you have submitted the transaction or until we have completed the contract by paying the payment to the recipient, whichever is the earlier. If you exercise your right to cancel under this clause, we may however make a cancellation charge.
  • If you wish to exercise your right to cancel a transaction you must submit a written request to one of other contact checkpoints listed at the end of this chapter. You will submit your full name, address, phone number, the transaction tracking number, the transaction amount and the reason for you requested cancellation and refund.
  • The requested refund will be credited back to the same payment instrument used to fund the transaction and in the same currency. No adjustment will be made for any currency or for any currency fluctuations which may have occurred during the transaction process.

 

Skandsom’s collection of personal identifying information.

 

  • Skandsom will require you to supply us with personal identifying information due to national and international legislation to fight against money laundering activities and the funding of terrorism. Skandsom will obtain, verify and if necessary record identifying information about all customers. Skandsom may also legally consult other sources to obtain or confirm information about you.
  • Skandsom will verify your residential address and other personal details in order to confirm your identity. We will also pass your personal information to a credit reference agency which may keep a record of that information.
  • We assured you that this is done only to confirm your identity. Skandsom will not at any time performed a credit check nor affect your credit rate. All information provided will be treated securely and strictly in accordance with Skandsom internal policies and national and international laws and acts.
  • By accepting these Terms & Conditions you authorize Skandsom to make any inquiries we consider necessary to validate the information that you provide to us. Skandsom may do this directly by asking you for additional information, requiring you to take steps to confirm ownership of the payment instrument used or email address; or by verifying your information against third party databases or through other sources.
  • You consent to our processing your personal information for the purposes of providing the service including for verification purposes as set out in this clause. You also consent to the use of such data for communicating with you, and for statutory, accounting and archival purposes. You acknowledge that you have read and consented to this internal policy. Click here to read Skandsom’s Data Privacy Policy.
  • Skandsom will be required by national and international law to provide information about you and your transactions to governments or other competent authorities as described in above named policy. You acknowledge and consent to us doing this.

 

Intellectual Property.

 

  • Skandsom’s website and the service provided by us, the content, and all intellectual property relating to them and contained in them (including but not limited to copyrights, patents, database rights, trademarks and service marks) are owned by Skandsom, Skandsom’s affiliates, or third parties.
  • Skandsom’s website, all right, title and interest in and to the Skandsom’s Online Site shall remain our property and/or the property of above named affiliates and third parties.
  • Skandsom’s website and the service here provided may be used only for the purposes permitted by these Terms and Conditions or described on this website. You are authorized solely to view and to retain a copy of the pages of the website only for your own personal use. You are not allowed to duplicate, publish, modify, create derivative works from, participate in the transfer or sale of the website, post on the internet, or in any way distribute or exploit the website nor the service provided or any portion thereof for any public or commercial use without Skandsom’s written permission.
  • You may not use any robot, spider, scraper or other automated device to access the website or the service.
  • You may not remove and/or alter any copyright, trademark or other proprietary notice or legend displayed on the website. The name Skandsom and other names and indicia of ownership of Skandsom’s products and/or services referred to on the website are Skandsom exclusive marks or the exclusive marks of above named affiliates and third parties.
  • Other product, service and company names appearing on the website may be trademarks of their respective owners.

 

Skandsom’s warranties and liability.

 

  • Skandsom will refund to you any benefit which we receive as a result of any breach of our agreement with you.
  • If a money transfer is delayed or fails, you may have a right to receive a refund or compensation. This compensation will be however under laws relating to the provision of international money transfer services. We will provide you with the details of your rights to a refund or compensation if you contact us using the contact details at the end of this agreement.
  • Any claim for compensation made by you and/or a recipient (who is not registered with Skandsom) must be supported by any available relevant documentation provided by you.
  • If any loss which you or a recipient (not registered with us) suffers is not covered by a right to payment under the laws referred above we will only accept liability for that loss up to a limit which is the greater of the amount of any service charge unless otherwise agreed by us in writing. Our cap on our liability only limits a claim for loss arising out of any single transaction or related transactions, or (if a loss does not arise out of a transaction or transactions) any single act, omission or event related acts, omissions or events.
  • Skandsom do not, in any event, accept responsibility for any failure to perform your instructions as a result of circumstances which could reasonably be considered to be outside our control, for malfunctions in communications facilities which cannot reasonably be considered to be under our control and that may affect the accuracy or timeliness of messages you send to us, for any losses or delays in transmission of messages arising out of the use of any internet service provider or caused by any browser or other software which is not under our control, for errors on the website or with the service caused by incomplete or incorrect information provided to us by you or a third party.
  • Nothing in the above clause shall exclude or limit liability on our part for death or personal injury resulting from our negligence; or exclude liability for our fraud.
  • Where you are sending money to a recipient who is not registered with us, you agree to accept the provisions of this clause not only for yourself, but also on behalf of the recipient.
  • Your relationship is with Skandsom only. You agree that no affiliate or agent of Skandsom owes you any duty of care when performing a task which would otherwise have to be performed by us under its agreement with you.
  • You agree to indemnify and hold harmless Skandsom, Skandsom’s subsidiaries, affiliates, officers, directors, employees, agents, independent contractors, advertisers, partners, and co-branders from all loss, damage, claims, actions or demands, including reasonable legal fees, arising out of your use or misuse of this website or the service provided.
  • You are responsible for all activities that occur under your password or account e- mail login, your violation of this Terms and Conditions or any other violation of the rights of another person or party.

 

Communications

 

  • You acknowledge that Skandsom Terms and Conditions shall be entered into electronically. You also acknowledge that the following information may be provided by electronic means: this Terms and Conditions and any amendments, modifications or supplements to it, your records of transactions through the service, any initial, periodic or other disclosures or notices provided in connection with the service, including without limitation those required by law, any customer service communications, including without limitation communications with respect to claims of error or unauthorized use of the service, any other communication related to the service provided or Skandsom.
  • The service does not allow for communications to be provided in paper form or through other non-electronic means. You may withdraw your consent to receive communications electronically, but if you do, your use of the service may be terminated. In order to withdraw your consent, you must contact us using our contact information provided at the end of this Terms and Conditions.
  • In order to access and retain communications, you must have or have access to the following, a personal computer, operating system and telecommunications connections to the internet capable of supporting: an internet browser that supports 128-bit encryption, such as Internet Explorer version 4.0, an e-mail account and e-mail software capable of interfacing with Skandsom’s e-mail servers, sufficient electronic storage capacity on your computer’ s hard drive or other data storage unit; and a printer that is capable of printing from your browser and e-mail software.
  • In addition, you must promptly update us with any change in your email address by updating your profile at skandsom.se

 

Termination of Terms & Conditions

 

  • Either party may terminate this Terms & Conditions on two days written notice.
  • Skandsom may terminate this Terms & Conditions with immediate effect if you: become, or are likely to become, insolvent or are declared bankrupt, are in breach of any provision of this Terms & Conditions, your use of the service or the website is disruptive to our other customers, or you do anything which in our opinion is likely to bring us into disrepute.
  • Breaches or attempt to breach the security of the website (including but not limited to modifying or attempting to modify any information, unauthorized log-ins, unauthorized data access or deletion, interfering with the service, system, host or network, reverse engineering of any kind; spamming, hacking, falsifying data, introducing viruses, Trojan horses, worms or other destructive or damaging programs or engines, or testing security in any way).

 

Your complains

 

  • If you wish to make a complaint about any aspect of the service provided, please send a written complaint formulary to the address shown on the Contact Us page or by email to
  • Skandsom will acknowledge receipt of your complaint within two business days. We will investigate your complaint and return to you with the results of our investigation no later than seven business days of receipt of your complaint.
  • If you are not satisfied with the manner in which we have dealt with your complaint, or the outcome, then you may refer the matter to, e-mail: info@skandsom.se

 

General information

 

  • This Agreement will be governed by Swedish law and the parties submit to the exclusive jurisdiction of the Swedish Courts.
  • The failure of Skandsom to exercise or enforce any right or provision of the Terms & Conditions shall not constitute a waiver of such right or provision.
  • Skandsom may modify this Terms & Conditions from time to time without notice to our customers, except as may be required by law. You can review the most current version of the Terms & Conditions at any time by reviewing this website.
  • You may terminate your use of the service provided if you do not agree with any modification or amendment. If you use the service after the effective date of an amendment or modification, you shall be deemed to have accepted that amendment or modification.
  • You agree that you shall not modify this Terms & Conditions and acknowledge that any attempts by you to modify this Terms & Conditions shall be void.
  • This agreement constitutes the entire agreement between the parties and supersedes all prior understandings or agreements relating to the subject matter of this agreement.
  • If any provision of the Terms & Conditions is found by an arbitrator or court of competent jurisdiction to be invalid, the parties nevertheless agree that the arbitrator or court should endeavor to give appropriately valid effect to the intention of the Terms & Conditions as reflected in the provision, and the other provisions of the Terms & Conditions shall remain in full force and effect.
  • Any external links to third-party websites on the website are provided by Skandsom as a convenience to you. These sites are not controlled by us in any way and we are not responsible for the accuracy, completeness, legality or any other aspect of these other sites including any content provided on them. You access such websites at your own risk.
  • Skandsom will work hard, using state-of-the-art security measures, to make sure that your information remains secure. Skandsom service is a safe and convenient way to send money to friends and family and to other people that you personally know and trust and we strongly advise you to consider very carefully before sending money to anyone that you do not know well. In particular, you should be very cautious of deals or offers that seem too good to be true because they may be scams. If you are aware of anyone or any entity that is using the service inappropriately, please email us using our contact form. We ask you kindly to do the same if you receive any emails, purporting to be from Skandsom, which you suspect may be “fake” e-mails.
  • Questions, notices, and requests for refunds or further information should be sent by mail to Skandsom Trading AB; address Färögatan 33, 164 51 Kista, Sweden, online at , by telephone at + 46 (0) 72 911 17 41 or by email to info@skandsom.se